Ordering

How do I sign up?
  1. Visit our registration page here: Register Now
  2. Register for an account and follow the prompts as indicated
Is my package shipped safely and discreetly?

Yes. We ensure that your order is packaged with care and vacuum sealed. This protects your purchase and your privacy. We use mailers which are secure and discreet.

Do you Issue Refunds or Exchanges?

We do not issue refunds or exchanges for most products. If you believe you have a defective product please contact us within 48 hours of receiving the product.

Can I get in contact with a customer representative?

Absolutely! We do our best to be available for our customers and their inquiries.

Live chat operating hours are 9:150am-6pm PST Monday to Friday and Saturday & Sunday 10:00am to 3:00pm PST. Or you can contact us 24/7 by email to admin@nupepshrooms.com

Can I order outside of Canada?
Unfortunately, we can only ship within Canada.

Payments and Fees

Can I edit my order?

Yes, If you want to edit or add to your order, you’ll need to create a new order with us. We will then go ahead and cancel the old order (if it is has not been paid for already). Email us at admin@nupepshrooms.com with your order number that you want cancelled. Orders can only be edited if payment has not been accepted yet.

How can I checkout with Nupep Shrooms?

We accept Interac E-transfers as this is a safe payment method. If you bank with Canadian credit unions or regular banks, then these are easy to do online with your institution. We will send you an invoice by email once you place an order. All of the payment information that you require to make an E-transfer will be found on your invoice. For your convenience, we also accept Bitcoin. To pay with Bitcoin, just follow the instructions shown on the checkout page. We will only ship orders once payment has been confirmed.

  1. Sign into your Online Banking and select “E-Transfer”
  2. Add us as an Interac E-Transfer Recipient:
  3. The name & email address used to add us as a recipient can be found on your invoice.
  4. Please make your Security Question as “Greatest place on earth” and your Security Answer as “Canada”
  5. Please reference your order number in the message box
How do I send a Bitcoin payment?

Bitcoin is a virtual currency that helps facilitate e-commerce transactions around the world while helping to keep buyer and seller anonymous and secure. Please refer to this external guide on how to purchase and sell Bitcoins.

What happens once my payment has been sent to you?
Once the payment is sent, it may take a few hours for us to receive and then deposit the payment (during business hours). If payment is sent during non-business hours, we will accept your payment the following business day. When your payment has been received by us, we will notify you by email. And we will send you a tracking number by email once the order is ready to ship out.
How do I send an Interac E-transfer?
Sending Interac E-Transfers with your online banking or credit union is very safe to use. It will only take a few minutes or less!

Shipping, Handling and Canada Post

What is the cut off time for shipping?

Payments deposited after 9:00AM (PST) will be shipped out the next business day (although we will extend this cut off time internally as far as possible). We recommend that you send payment the day before you want us to ship your package.

Lost Orders

Nupep Shrooms assumes no responsibility for lost orders due to:

  • Customer change of address / residence
  • Theft after delivery
  • Package being rejected upon delivery (by doorman or other)

We no longer use a return address. Packages with incomplete/ incorrect addresses (missing unit #) will be undeliverable by Canada Post and not returned to us. No refunds or replacements will be given for this mistake. PLEASE MAKE SURE YOU ENTER IN YOUR CORRECT ADDRESS. Contact us immediately.

We may email you the tracking number before the package arrives at the Post Office. The tracking number won’t show up as traceable on the Canada Post site until the package is physically scanned in at the first destination. In most cases trackers will be updated by the end of the business day.

Are you still shipping in COVID?

Yes! We are still operating 🙂