Yes. We ensure that your order is packaged with care and vacuum sealed. This protects your purchase and your privacy. We use mailers which are secure and discreet.
We do not issue refunds or exchanges for most products. If you believe you have a defective product please contact us within 48 hours of receiving the product.
Absolutely! We do our best to be available for our customers and their inquiries.
Live chat operating hours are 9:150am-6pm PST Monday to Friday and Saturday & Sunday 10:00am to 3:00pm PST. Or you can contact us 24/7 by email to firstname.lastname@example.org
Payments and Fees
Yes, If you want to edit or add to your order, you’ll need to create a new order with us. We will then go ahead and cancel the old order (if it is has not been paid for already). Email us at email@example.com with your order number that you want cancelled. Orders can only be edited if payment has not been accepted yet.
We accept Interac E-transfers as this is a safe payment method. If you bank with Canadian credit unions or regular banks, then these are easy to do online with your institution. We will send you an invoice by email once you place an order. All of the payment information that you require to make an E-transfer will be found on your invoice. For your convenience, we also accept Bitcoin. To pay with Bitcoin, just follow the instructions shown on the checkout page. We will only ship orders once payment has been confirmed.
- Sign into your Online Banking and select “E-Transfer”
- Add us as an Interac E-Transfer Recipient:
- The name & email address used to add us as a recipient can be found on your invoice.
- Please make your Security Question as “Greatest place on earth” and your Security Answer as “Canada”
- Please reference your order number in the message box
Bitcoin is a virtual currency that helps facilitate e-commerce transactions around the world while helping to keep buyer and seller anonymous and secure. Please refer to this external guide on how to purchase and sell Bitcoins.
Shipping, Handling and Canada Post
Payments deposited after 9:00AM (PST) will be shipped out the next business day (although we will extend this cut off time internally as far as possible). We recommend that you send payment the day before you want us to ship your package.
Nupep Shrooms assumes no responsibility for lost orders due to:
- Customer change of address / residence
- Theft after delivery
- Package being rejected upon delivery (by doorman or other)
We no longer use a return address. Packages with incomplete/ incorrect addresses (missing unit #) will be undeliverable by Canada Post and not returned to us. No refunds or replacements will be given for this mistake. PLEASE MAKE SURE YOU ENTER IN YOUR CORRECT ADDRESS. Contact us immediately.
We may email you the tracking number before the package arrives at the Post Office. The tracking number won’t show up as traceable on the Canada Post site until the package is physically scanned in at the first destination. In most cases trackers will be updated by the end of the business day.
Yes! We are still operating 🙂